Terms of service

It's time for us to get down to the legal nitty-gritty. Our terms & conditions together with the documents referred to in them tell you the basis on which Auto Finesse will supply goods to you.

Please be sure to read these carefully before placing an order, as by ordering you are agreeing to be bound by these terms. That being said we want you to know that our terms and conditions are designed to make you aware that we'll never share your private data, our site is secure and your consumer rights are protected.

1. General warranties

Auto Finesse retains title of the goods until orders are paid in full.

2. Returning goods

Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions.

We receive the goods within 14 days of dispatch.

Items and their packaging are received in a re-saleable condition.

Items are received with a copy of the original invoice, reason for return and return reference number (call our sales team for details).

Items are returned with the carriage paid.

Read more about returning an item to us on our returns & refunds page.

Please note if you are returning goods purchased during a promotion and you have received a free item, this free item will also need to be returned if your order value drops below the promotion threshold because of the return.

3. Products that develop a fault

If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warranty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfibre towels, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from purchase date.

In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation email.

4. Order discrepancies

Any discrepancies or issues with your order have to be bought to our attention within the first 14 days after the delivery of your parcel. 

5. Additional costs

Auto Finesse will not be held liable or responsible for any additional costs incurred by products shipped or ordered in error.

6. Delivery

All items ordered before 15.00pm are shipped the same day with DHL or Royal Mail for the UK and DHL or DPD for Europe, we use DHL for the rest of the world unless otherwise stated at the time of ordering. Orders placed after 15.00pm on a Friday will be shipped the following Monday (excluding bank holidays, in which case it will be the next working day). If the item is out of stock for whatever reason you will be emailed within 24hrs to inform you of this.

In all cases "working day" refers to the next day of business between Monday-Friday, excluding Saturday & Sunday as well as all public holidays in England in which case we will be closed. Delivery will be calculated at the checkout.

7. Ordering & pricing

Verbal orders are accepted but will need email confirmation or payment over the phone by credit/debit card. Auto Finesse is not held responsible for typographic errors within catalogues, advertisements or price sheets. All up-to-date prices are available on our website.

8. Method of payment

We accept all major credit and debit cards online or by telephone, all transactions are processed securely by our payment partner SagePay, Stripe and PayPal. For customers who wish to pay via bank transfer, please contact us for details.

9. Offers & promotions

Any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount.

Important please note quoted shipping times may vary during busy promotional periods. We will endeavour to get all orders out as quickly as possible but cannot guarantee any displayed delivery date.

Offers are only redeemable for the advertised duration.

Offers including promoted products are only available whilst stocks last.

Unless otherwise specified any offer and or promotion excludes Gift vouchers.

Unless otherwise specified any offer and or promotion excludes Training Courses.

All discounts are deducted from the sub-total of your order, VAT and shipping will be deducted thereafter.

10. SMS Marketing and Text Messages

By consenting to Auto Finesse's SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@autofinesse.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

Arbitration:

By using or purchasing Auto Finesse products or services, you agree that any controversy, claim, action, or dispute between you and Auto Finesse arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Auto Finesse’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Auto Finesse's products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to Auto Finesse Ltd Unit 20 Burnt Mill Industrial Estate, Elizabeth Way, Harlow, Essex CM20 2HS. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with Auto Finesse. You are responsible for ensuring Auto Finesse’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

Class Action Waiver:

You and Auto Finesse agree that you may bring or participate in Claims against Auto Finesse only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and Auto Finesse agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

11. Important - please note

All terms and conditions noted are without exception (subject to change without notice).