Payment Information

Do you accept Clearpay?

Yes, we accept Clearpay as a payment method for online orders for delivery to the UK.

What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £30 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until Auto Finesse has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service​ here, and Privacy Policy h​ere​.

To protect you from fraud when you are shopping online, you may sometimes have to confirm your identity when purchasing an item online.

You could either be sent a short code when you are making a payment, by text/SMS or email, which you will need to enter to complete the purchase, or use your mobile banking app to confirm that you are the cardholder.

It is important that you keep your mobile phone number and contact details up to date with your bank or card provider. This will ensure that you will be able to make that online purchase if your bank or card provider wants to check that it is you using the card to make the payment.  

If you cannot complete a purchase using your card to shop on our website then please contact your card issuer for assistance.

Why has my payment been refused?

Please contact your card issuer for details on why your card was declined.

I've used the wrong credit card for my order - can I change the payment method?

Once your order has been placed, we’re unable to change your payment method. You would need to cancel your order immediately (before it is despatched from the warehouse), and then place it again using your preferred payment method. In order to cancel an order, please contact our Customer services team on +44 1279 912 912  9am - 5pm, Monday - Friday (Closed Weekends & Bank Holidays).

When will I be charged for my order?

For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed. 

Please note that if you choose to pay by PayPal, your payment will be taken immediately.